Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hicutjerky@gmail.com. Please note that returns will need to be sent to the following address: 4400 N Scottsdale Rd, Ste 9824, Scottsdale, AZ 85251. If your return is accepted, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable If you receive a refund, the cost of return shipping will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hicutjerky@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hicutjerky@gmail.com.